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Orders & Shipping

Where is my order?

You’ll receive a tracking link by email once your order has shipped. If you haven’t received one within 3 working days, please contact us at contact@iconleva.com 

How long does delivery take?

Delivery times vary based on your location.

For full details, see Shipping & Delivery and Returns Policy

Do you offer free shipping?

Yes, we offer: Free Worldwide Express Shipping on all orders.

For full details, see Shipping & Delivery

What if my item is lost or arrives damaged?

Please email us at contact@iconleva.com with your order number and any relevant details.

Returns & Exchanges

Do you offer free returns and what is your return policy?

We hope you love your ICON LEVA purchase. However, if something isn’t quite right, you may return eligible items within 28 days of delivery, we offer Free Returns.

For full details, see Shipping & Delivery and Returns Policy

Do you offer exchanges?

We don’t currently offer direct exchanges. Please return the item and place a new order if you'd like a different size or style

Product Info

Will sold-out items be restocked?

Some pieces are limited edition and may not return. Others may be restocked - sign up for back-in-stock alerts on product pages or follow us on Instagram for updates.

Do you offer pre-orders?

Yes - occasionally. Pre-order availability and estimated shipping dates are always shown clearly on the product page

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, Diners Club, Discover, Maestro and UnionPay. Klarna is available in select regions.

Is your site secure?

Our website is hosted on Shopify and protected by SSL encryption and trusted payment gateways.

How is my personal information handled?

Your privacy matters. We only use your data to fulfil orders and enhance your experience. See our Terms & Policies page for full details.

Klarna

How does Klarna work?

Klarna allows customers to complete purchases using options such as:

  • Pay in 4: Split the total into four interest-free payments.
  • Pay Later: Pay the full amount within 30 days.
  • Financing: Longer-term monthly payments (interest may apply).
Do customers pay interest or fees?

Many Klarna options (e.g., Pay in 4, Pay Later) are interest-free when payments are made on time. Late fees may apply depending on the country.

Does Klarna perform a credit check?

Klarna may perform a soft credit check, which does not affect credit scores. Financing options may require a hard credit check

Where is Klarna available?

Klarna is available in many countries, including the US, UK, Canada, Australia, and across Europe. Availability of payment options varies by region.